Return & Refund Policy

Effective Date: [Insert Effective Date]
1. Scope and Acceptance
These Return & Refund Policy (“Policy”) governs all purchases of products from
www.eternalongo.com (“Site”), owned and operated by EternalOngo (“Company,” “we,” “our,”
or “us”). By placing an order, you (“Customer,” “you,” “your”) agree to be bound by this Policy.
2. Eligibility for Returns
To be eligible for a return and refund:
a. Time Frame: Requests must be submitted within 30 days of the delivery date as indicated by
the carrier tracking information.
b. Condition: Products must be unused, unopened, and in original condition and packaging
with all seals intact.
c. Proof of Purchase: A valid proof of purchase (order number or receipt) must accompany all
return requests.
Due to health, safety, and food quality standards, opened consumable products (including
mushroom coffee blends and mushroom brews) are non-returnable and non-refundable.
3. Initiating a Return
To initiate a return:
a. Contact Customer Support at [insert contact email] with your order number, product(s) to be
returned, and reason for return.
b. Upon review, if eligible, you will receive a return authorization and shipping instructions.
c. You must return the product within 10 business days of authorization.
4. Return Shipping
Unless the return is due to an error by the Company (defective or incorrect item), return
shipping costs are the responsibility of the Customer and are non-refundable. We
recommend using a trackable shipping method and insurance for returns.
5. Inspection and Refund
Upon receipt and inspection of the returned product:

a. If the return is approved, a refund will be issued to the original payment method within 7–10
business days.
b. Shipping charges and any applicable restocking fees may be deducted, unless the return is due
to a Company error.
c. Refunds for orders shipped internationally are subject to deduction of customs duties, duties,
or fees incurred by the Company.
6. Damaged or Defective Products
If a product is received damaged, defective, or incorrect, you must notify us within 48 hours
of delivery. Provide photos and order details to support your claim. If approved, we will, at our
discretion, replace the product or issue a full refund, including applicable shipping charges.
7. Exceptions
This Policy does not apply to:
a. Products purchased from third-party sellers or unauthorized resellers;
b. Products opened, used, or altered by the Customer;
c. Perishable goods or any items expressly marked as final sale.
8. Changes to Policy
We reserve the right to modify or update this Policy at any time. Changes will be posted on this
page with updated effective dates.