Shipping policy

EternalOngo Shipping Policy
Effective Date: [Insert Effective Date]
1. Order Processing
a. Orders are generally processed within 1–3 business days after payment confirmation,
excluding weekends and holidays.
b. Processing times may vary during peak seasons, promotional periods, or due to unforeseen
supply delays.
2. Shipping Methods & Delivery
We offer shipping through trusted carriers. Estimated transit times are:
 Standard Domestic Shipping (U.S.): typically 3–7 business days after dispatch.
 Expedited Shipping: available at checkout for faster delivery.
 International Shipping: [Indicate if offered — if not, state “currently not offered”] or
specify terms, duties, and delivery expectations.
Delivery dates provided during checkout are estimates only and not guaranteed. The
Company shall not be liable for delays caused by carriers, customs clearance, weather events, or
circumstances beyond our control.
3. Shipping Rates
a. Shipping rates are calculated at checkout based on shipping method, destination, and order
weight.
b. Promotional free shipping offers, if applicable, will be clearly disclosed during checkout or in
marketing materials.
4. Tracking
Once your order ships, you will receive a shipping confirmation email that includes a tracking
number and carrier details. Tracking updates are provided by the carrier and may take 24–48
hours to populate.
5. Lost, Damaged, or Delayed Shipments
a. The risk of loss transfers to you upon delivery to the carrier.
b. If your order is lost or damaged in transit, contact Customer Support within 7 days of
estimated delivery. Provide order number, tracking information, and supporting
photos/documents.

c. We will work with the carrier to investigate and may, at our discretion, issue a replacement or
refund for qualifying claims.
6. Failed Deliveries / Incorrect Addresses
a. If delivery fails due to an incorrect or incomplete address, additional shipping charges may
apply to resend your order.
b. If a package is returned to us by the carrier for any reason, refund eligibility may be subject to
deduction of original and return shipping costs.
7. Customs & Import Fees
International customers are responsible for all customs duties, import taxes, and brokerage
fees assessed by their local jurisdictions. The Company is not responsible for delays or costs
associated with customs processing.
8. Changes to Policy
We reserve the right to revise this Shipping Policy at any time. Updated policies will become
effective upon posting to the Site.